In the digitalised business world, the automation of processes has become an indispensable tool for increasing efficiency and maintaining competitiveness. Bots, i.e. digital assistants, are playing an increasingly important role in this. The integration of bots into business processes enables companies not only to reduce costs, but also to improve the quality of their services and increase customer satisfaction. But how exactly do bots affect process automation and what role do they play?
Robotic Process Automation, or RPA for short, is a technology that enables companies to automate business processes. It uses software robots that can perform human tasks in digital systems. RPA robots are able to perform repetitive, rule-based and time-consuming tasks by interacting with existing applications, processing data, retrieving information and making decisions.
It sounds simple, yet, it is of central importance: Software that functions without any error is good, as software errors cost time and money. That applies to standard software, but of course also to custom applications such as those used at many companies in day to day business. Through automated tests, it is possible to continuously measure and assure software quality. Undesired side effects of software changes can be directly identified and avoided through automated tests.
For most companies the use of cloud services is initially often a step-by-step experiment. Based on individual accounts with one of the major cloud providers, various employees explore the possibilities and get an idea of what might be of interest to their company or department. Even these first explorations are usually subject to a fee. In order to keep an eye on where the journey is going financially, this initial option testing has to be tackled systematically. Such a plan is mandatory for a later widespread use of the cloud. Large providers such as AWS or Azure have usually planned the first steps for new customers diligently. With a Trusted Advisor, such as that found at AWS, the first steps are quickly and safely taken.
Digital transformation is everywhere! As if the IT-technological development of the last decades had only been an insignificant foreplay, digitization is on everyone's lips. No socially relevant field remains unaffected by this and it seems to be all about the question of speed. The demand for agility and flexibility sets the pace, and this has already clarified what the dynamics of digitization are aimed at. The different players are quite differently positioned and IT departments in companies are often unable to keep up with the pace on their own. Sourcing to IT service providers can relieve the burden on them, whether they are external service providers or internal service providers in larger groups. However, the ever-increasing expectations from business about the speed and scope of digital transformation are also changing the relationship between IT departments and their service providers. In the future, they will have to move much closer to the specialist departments in the companies in order to be able to deliver precisely and quickly.
