In an increasingly digitalised business world, efficiency and cost reduction are decisive factors for a company's success. Robotic process automation (RPA) offers the opportunity to automate time-consuming and repetitive administrative processes. This not only significantly reduces the workload of employees, but also enables processes to be controlled error-free and in real time. This raises the question of which processes are best suited to automation and quickly generate measurable added value for the company and its employees
Automation has long been more than just RPA. While robotic process automation was originally seen as a solution for repetitive processes, the field has evolved: Process mining, business process management (BPM) and artificial intelligence are expanding the possibilities and pushing the boundaries of what is considered automatable. However, the euphoria surrounding these advances is often in stark contrast to the reality of many companies. Even today, numerous RPA projects fail or do not deliver the hoped-for added value. The causes are complex - from strategic omissions to unrealistic expectations.
IT service provider and managed service provider Ratiodata is taking the next step in its digital transformation. The specialist & service partner for IT & self-service infrastructure in bank branches, for example, has carried out a large-scale project to automate the interaction between people and software in the order-to-cash process. With the support of noventum consulting GmbH, the IT service provider re-implemented this important process on the basis of the Microsoft Power Platform, created important framework conditions for a broader use of the software in future and is thus driving forward its digitalisation 2.0 strategy.
